Employment Opportunities at AQHA

Love horses and interested in making a career at the world's largest equine breed registry?

AQHA is looking for candidates with the same qualities we uphold in our brand: Passion for the American Quarter Horse, Pride in Customer Care and creating a Community for our members and owners around the world. We hire applicants who are interested in serving and supporting the American Quarter Horse and the global horse community alongside our current team of employees. The Association, alongside our subsidiaries, offers a variety of positions based on skill level and expertise and these positions are broken into two categories: Exempt (Salary) and Non-Exempt (Hourly) positions. 

At AQHA, we are looking to hire excited, passionate people interested not only in a job, but in creating a lifelong career. Please review the open positions and find the position that’s right for you. If you find a position that interests you, please fill out an online application here.  These jobs are all located at AQHA's international headquarters in Amarillo, Texas.

Non-Exempt (Hourly) Open Positions

From working with horse registrations, to production and processing of paperwork, to accounting, to customer care and much more, there are a variety of Non-Exempt positions available at AQHA. Much of the horse paperwork that is completed for members and owners on a day-to-day basis is completed by Non-Exempt employees. These employees make up more than two-thirds of the AQHA workforce. Depending on the area of the position, there are a variety of position levels and much room for advancement and promotion opportunities.

Customer Care Representative

AQHA is currently seeking customer-centric care representatives in Amarillo, Texas.

Position Summary:

Interact with customers to provide information in response to inquiries about programs, products and services and to handle and resolve inquiries by answering incoming direct line telephone calls, 800 number lines, e-mails and social media.  Assist customer if possible or route calls to appropriate department.

Essential Functions:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Complete customer request forms, prepare and complete change of address records, or assist to complete documents, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. 

Additional Responsibilities:

  • Answer incoming telephone calls when all other customer service representatives are on the phone and route calls to the appropriate departments.
  • Stay abreast of all changes made to rules, procedures, personnel, phone responsibilities and proper customer service and telephone techniques.
  • Perform duties for other departments as required.
  • Perform various other duties as assigned by supervisor or department head.

Interested candidates should complete the online application; the link can be found at the top and bottom of this page.

Registration Data Entry Clerk

AQHA is currently seeking data entry clerks for our registration processes in Amarillo, Texas.

Position Summary:

Operate data entry device, such as keyboard or scanner, to process all aspects of registering American Quarter Horses.  Duties may include verifying data and preparing materials for printing.

 Essential Functions:

  • Read source documents and enter data in specific data fields for subsequent entry, using keyboards or scanners.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Store completed documents in appropriate locations.
  • Locate and correct data entry errors, or report them to supervisors.
  • Maintain logs of activities and completed work.
  • Select materials needed to complete work assignments.
  • Assist co-workers as assigned by the supervisor or department head.

Interested candidates should complete the online application; the link can be found at the top and bottom of this page.

Mail Machine Technician

AQHA is currently seeking qualified candidates to fill the position of Mail Machine Technician in Amarillo, Texas.

Position Summary:

Operate one or more of a variety of office machines, such as scanners, photocopying, photographic, and duplicating machines, or other office machines. Use various software programs to design/create layouts for American Quarter Horse Association and American Quarter Horse Foundation mailing/print projects. Prepare outgoing mail for distribution. Use hand or mail handling machines to address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.

 Essential Functions:

  • Read job orders to determine the type of work to be done, the quantities to be produced, and the materials needed.
  • Operate office machines such as high speed business photocopiers, reader/scanners, addressing machines, stencil-cutting machines, microfilm reader/printers, folding and inserting, bursting, and binder machines.
  • Place original copies in feed trays, feed originals into feed rolls, or position originals on tables beneath camera lenses.
  • Compute prices for services and receive payment, or provide supervisors with billing information.
  • Sort, assemble, and proof completed work.
  • Set up and adjust machines, regulating factors such as speed, ink flow, focus, and number of copies.
  • Monitor machine operation, and make adjustments as necessary to ensure proper operation.
  • Load machines with materials such as blank paper or film.
  • Maintain stock of supplies, and requisition any needed items.
  • File and store completed documents.
  • Clean machines, perform minor repairs, and report major repair needs.
  • Operate auxiliary machines such as collators, pad and tablet making machines, staplers, and paper punching, folding, cutting, and perforating machines.
  • Complete records of production, including work volumes and outputs, materials used, and any backlogs.
  • Deliver completed work.
  • Prepare and process papers for use in scanning, microfilming, and microfiche.
  • Cut copies apart and write identifying information, such as page numbers or titles, on copies.
  • Seal or open envelopes, by hand or by using machines.
  • Affix postage to packages or letters by hand, or stamp materials, using postage meters.
  • Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
  • Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
  • Clear jams in sortation equipment.
  • Weigh packages or letters to determine postage needed, using weighing scales and rate charts.
  • Collect outgoing mail, using carts as necessary.
  • Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
  • Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
  • Wrap packages or bundles by hand, or by using tying machines.
  • Fold letters or circulars and insert them in envelopes.
  • Remove from machines printed materials such as labeled articles, postmarked envelopes or tape, and folded sheets.
  • Add ink, fill paste reservoirs, and change machine ribbons when necessary.

Additional duties may include:

  • Move office furnishings as instructed.
  • Load/unload trailers as instructed.
  • Assist with banner and sign production as instructed.
  • Assist with ARC projects as assigned.
  • Assist co-workers as assigned by supervisor and department head.

This position does require a valid driver's license. 

Interested candidates should complete the online application; the link can be found at the top and bottom of this page.

Mailroom Clerk

AQHA is currently seeking a mailroom clerk for the Production & Processing department located in our international headquarters in Amarillo, Texas.

Position Summary:

Perform duties to open and prepare incoming mail for scanning the American Quarter Horse Association.  Review, prepare and scan incoming correspondence.  Enter tracking numbers in the computer system for FedEx, UPS and USPS packages received.  Deliver incoming mail and interoffice mail throughout the building.

Essential Functions:

  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Open, sort, and route incoming mail and prepare outgoing mail.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Compute, record, and proofread data and other information, such as records or reports.

Interested candidates should complete the online application; the link can be found at the top and bottom of this page.

Competition Awards and Processing Clerk

AQHA is currently seeking a competition awards and processing clerk for our Production & Processing department located in our international headquarters in Amarillo, Texas.

Position Summary:

Operate data entry device, such as keyboard or scanner, to verify and maintain records of show awards, special achievements, leveling eligibility and results for show events. Process errors, possible disqualifications, and corrections, and order the appropriate correspondence when needed. Duties may include verifying data and preparing materials for printing. 

Essential Functions:

  • Read source documents and enter data in specific data fields for subsequent entry, using keyboards or scanners.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Store completed documents in appropriate locations.
  • Locate and correct data entry errors, or report them to supervisors.
  • Maintain logs of activities and completed work.
  • Select materials needed to complete work assignments.

 Additional Responsibilities:

  • Answer telephone calls, e-mail and written correspondence regarding an exhibitor’s or horse’s achievement and show records.
  • Process Show Leases
  • Assist show managers and members with event result procedures, performance records, show statistics, and general show questions. 
  • Process show results, errors, possible disqualifications and corrections. Order the proper correspondence when needed.
  • Mail and/or e-mail results to show managers as requested.
  • Assist co-workers as assigned by supervisor or department head.

Interested candidates should complete the online application; the link can be found at the top and bottom of this page.

Awards Assembler

Awards Recognition Concepts (ARC) is currently seeking qualified candidates to fill the position of Awards Assembler in Amarillo, Texas.

Position Summary:

Work as part of a team having responsibility for assembling an entire product or component of a product for awards and trophies. Team assemblers can perform all tasks conducted by the team in the assembly process and rotate through all or most of them rather than being assigned to a specific task on a permanent basis. 

Essential Functions:

  • Import data files into Corel Draw and create artwork to engrave items with variable and/or conditional data.
  • Perform quality checks on products and parts.
  • Package finished products and prepare them for shipment.
  • Rotate through all the tasks required in a particular production process.
  • Sweep or otherwise clean work areas.
  • Operate machinery and heavy equipment, such as forklifts. 

Additional Responsibilities:

  • Prepare and cut material and make ready for engraving.
  • Assist with banner and sign production as instructed.
  • Load and unload product components from trailers.
  • Move office furnishings as instructed.
  • Assist co-workers as instructed by supervisor or department head.

This position does require a valid driver's license. 

Interested candidates should complete the online application; the link can be found at the top and bottom of this page.

 

Exempt (Salary) Open Positions

Exempt employees can be found in the Association in a variety of departments that are critical to the overall business planning and strategic business decisions for the future of the Association like Marketing, Accounting, Publications, Human Resources and other areas. Many people applying for these positions have established careers in the associated fields and corresponding degrees and professional certifications. Like our Non-Exempt employees, opportunities for advancement exist and we are looking to fill our team with people who love the American Quarter Horse and want to share that love with others.

Communications Liaison

AQHA is currently seeking qualified candidates to fill the Communications Liaison position. This candidate will work out of the international headquarters located in Amarillo, TX.

Position Summary:

Liaison with internal and external contacts to proactively and reactively strengthen, enhance and protect the image and reputation of the American Quarter Horse, AQHA, AQHF and ARC. Responsible for assisting the director of communications in developing and implementing AQHA’s and AQHF’s communications plans, and providing guidance to the various departments and programs to ensure ongoing success of media/public relations campaigns, in addition to coordinating special events for AQHA and AQHF.

Essential Functions:

  •  Write press releases or other media communications for AQHA and   AQHF.
  •  Respond to requests for information from the media or designate an   appropriate spokesperson or information sources.   
  •  Compile material for release to various audiences including media and   external.
  •  Assist with development or communication of informational programs   to maintain favorable public or AQHA member perceptions of AQHA's   accomplishments or agenda.   
  •  Establish or maintain cooperative relationships with representatives of   the community and media, in addition to enhancing list of media   contacts.   
  •  Prepare or edit AQHA publications for internal and external audiences,   including employee newsletters, event programs, email blasts. etc.    
  •  Assist director of communications with public appearances and media   interviews.   
  •  Assist director of communications in supporting the needs of the   executive vice president's office.
  •  Maintain AQHA News twitter, and assist with other social media   accounts.     
  •  Assist with planning, scripting and coordinating special events for   AQHA and AQHF.
  •  Study the objectives, promotional policies or needs of organizations to   develop public relations strategies that will influence public opinion or   promote ideas, products or services.
  •  Assist marketing staff with marketing initiatives.
  •  Travel to AQHA, AQHF and additional events, as needed, including but   not limited to assisting with special events, AQHA promotions and   education.                
  •  Assist with marketing promotions of AQHA programs and events, as   needed.     
  •  Assist Human Resources department with employee initiatives, as   needed.      
     

 Additional Responsibilities

  •   Requires public speaking
  •   Requires telephone conversations
  •   Requires use of electronic email
  •   Requires writing letters and memos
  •   Requires face-to-face discussions with individuals or teams
  •   Requires dealing with unpleasant, angry or discourteous people
  •   Includes conflict situations
  •   Requires making decisions that impact the results of co-workers, 
      clients or the company.
  •   Mistakes are not easily correctable and have serious consequences
  •   Requires being exact or highly accurate
  •   Requires meeting strict deadlines
  •   Requires coordinating or leading others in accomplishing work    
      activities.
  •   Requires work with external customers or the public
  •   Requires work with others in a group or team

 Interested qualified candidates should send your resume and cover   letter   to jobs@aqha.org.

Manager of Racing

AQHA is currently seeking qualified candidates to fill the Manager of Racing position. This candidate will work out of the international headquarters located in Amarillo, TX.

Position Summary:
Develop and implement programs designed to build ownership of American Quarter Horses among racing audiences. Coordinate efforts to promote AQHA racing including, but not limited to managing meeting materials, carrying out marketing strategies and work with other departments to explore new methods and venues for reaching current and future racing enthusiast. Oversee and coordinate day to day duties of the Racing department support workers.

Essential Functions:

  • Assist in coordinating the enrollment, nomination process and racing activities for the Racing Challenge.
  • Work with AQHA Racing Affiliates to promote American Quarter Horse racing, AQHA racing services, and the Bank of America Racing Challenge all with a goal of increasing ownership and membership of and wagering on American Quarter Horses.
  • Maintain the Racing web page including but not limited to site edits and updates as well as coordination with IT as appropriate.
  • Operate as the liaison between marketing department, racing department and publications to help build marketing programs, advertising opportunities, web and other digital content AQHA racing.
  • Coordinate communication plan targeted to racing offices at tracks that run American Quarter Horse racing in order to promote AQHA Racing, its services and the Bank of America Racing Challenge.
  • Working with support staff, develop a roster of benefits that would encourage membership of racing trainers into the Association of Professional Horsemen.
  • Work with youth programs staff to stimulate participation of young people into American Quarter Horse racing.
  • Work with International department to continue develop Spanish-language programs for American Quarter Horse racing, geared to both domestic and international markets.
  • Coordinate the industry’s marquee events, meetings and functions.

Qualifications:

  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
  • Bachelor's degree or on-the-job work related experience

Interested qualified candidates should send your resume and cover letter to jobs@aqha.org.

Programmer Analyst

AQHA is currently seeking two programmer analyst positions to filled in Amarillo, Texas.

Position Summary:

Provide AQHA software development skills to both create and maintain existing systems primarily for C#/.Net, but can include other technologies.  Develop software across the full stack, including architecture and design.  Work with other teams to understand end-user requirements, formulate use cases, and then translate that into pragmatic and effective technical solutions. 

Essential Functions:

  • Identify opportunities where software can improve efficiency of business processes.
  • Design, code, unit test, debug, document and support software applications.
  • Formulate and define application scope and objectives.
  • Define and perform unit tests as systems are developed.
  • Prepare specifications from which programs will be written, coded, and tested.
  • Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions.
  • Troubleshoot software application issues
  • Assist system administration team with application installation and testing.
  • Assist in managing relationships for third party application development and programming consultants.

Qualifications: 

  • Ability to independently work through tough problems without clear solutions.

  • Solid understanding of OO concepts, design decisions, and coding for robustness.

  •  

    Proven experience in modern web development (HTML, CSS, JavaScript).

  •  

    Proficient with standard IT development techniques and methods such as prototyping, continuous-integration and Agile/SCRUM.

  •  

    Ability to quickly digest new technologies, patterns, and techniques and rapidly turn them into production-worthy applications.

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • College degree in computer science, information technology or related field preferred.

  • 3 years of experience in C#/.Net or similar programming technologies in a modern environment.

  • Ability to provide direction and mentoring to  junior team members in a productive manner preferred for a senior role.

 

Interested qualified candidates should send your resume and cover letter to jobs@aqha.org.

Director of Development

AQHA is currently seeking qualified candidates to fill the Director of Development position with the American Quarter Horse Foundation and Hall of Fame. The candidate will work out of the American Quarter Horse Hall of Fame and Museum located in Amarillo, Texas.

POSITION SUMMARY:

As a part of an overall strategic development plan, direct/plan/coordinate activities to solicit and maintain funds for the American Quarter Horse Foundation. Work in conjunction with the Chief Foundation Officer and the Foundation team to craft successful fundraising strategies for major & principal gift development. In conjunction with the Chief Foundation Officer, oversee major gift and prospect development, prospect research, and current/planned/endowed giving.

JOB DUTIES:

  • Develop an efficient and productive prospecting system that produces a significant number of qualified leads for direct cultivation and solicitation of major gift opportunities.

  • Develop strategies for building relationships with potential donors.

  • Facilitate effective donor development communications with donor prospects and donors. 

  • Identify and be able to educate potential donors on multiple giving options.

  • Develop fundraising plans that maximize contributions and are cost effective.

  • Secure charitable gifts from individuals or corporate donors.

  • Develop strategies to encourage new or increased contributions.

  • Assist in the development of budgets for major gift development.

  • Effectively steward existing donor relationships for further cultivation. 

  • Write and send letters of thanks to donors.

  • Maintains the highest ethical and professional standards.

QUALIFICATIONS:

  • Experience in leading major gift development in a capital campaign or special project and successful record of achieving campaign/project goals.

  • Experience in developing a strategic plan for soliciting and securing gifts from private sources or the equivalent in the corporate environment.

  • Knowledge and skill in planned gift development and/or estate and financial planning.

Interested qualified candidates should send your resume and cover letter to jobs@aqha.org.

  

Internships

Looking for an AQHA internship? We have paid internship opportunities each semester in Amarillo.

Online Application

If you'd like to submit an online employment application, AQHA will retain it for 90 days and will contact you if we find a job for which you are suited and wish to apply.